Book with Confidence

There is a nationwide shortage of tour guides in Japan following the pandemic. During the pandemic, many tour guides lost their jobs and had to change careers. For your reservation to be secured, we would need a deposit from you to the massive demand for Japan tourism after its reopening. To  You can reserve your shore excursion by paying 50% of the total price upfront. The remaining 50% must be paid at least 30 days before your embarkation.  If a shore excursion is booked within 30 days of the tour, full payment is required at the time of booking. We may also accept cash payment upon meeting your guide or driver. 

To protect your interests and those of others seeking the same service, please review our cancellation policies carefully.

Your shore excursion can be reserved with 50% of the total price. The other 50% must be paid 30 days before your embarkation. We may accept cash payment once you meet your guide or driver. 

For our private shore excursions in major ports of Tokyo, Yokohama, Osaka (Kyoto), and Kobe, your deposit is fully refundable up to 30 days before your trip begins - provided you've booked 30 days or more before your final payment due date.  Between 29 and 15 days before your departure, 50% of your deposit is refundable. Between 14 and 10 days, 25% is refundable. Shorter than 10 days, 0% is refundable. 

In other ports with limited English-speaking tour guides, your deposit will be fully refunded up to 60 days before your trip begins, if you booked 60 days or more in advance.  Between 59 and 45 days before your departure, 50% of your deposit is refundable. Between 44 and 30 days, 25% is refundable. Shorter than 29 days, 0% is refundable. 

Port Cancellations

We understand that unexpected changes in travel plans can be inconvenient. To ensure transparency, the following policy outlines the terms for booking cancellations due to port cancellations by your cruise line.

Port Cancellations Before Departure

If your cruise ship cancels a scheduled port stop before the voyage begins—typically one to two months in advance—we will cancel your booking for that port and issue a full refund without any penalties.

Port Cancellations After Departure

If your cruise ship cancels a port stop after the voyage has commenced, our refund policy is as follows:

Cancellation at least 48 hours before arrival – You will receive a 50% refund of your booking cost.

Cancellation less than 24 hours before arrival – Unfortunately, no refund will be provided.

Reasoning for the Refund Policy

Our ability to offer refunds is limited by contractual obligations with local car rental companies in Japan. When securing rental vehicles—especially larger ones—we must pay a 50% non-refundable deposit at the time of booking. As a result, last-minute cancellations directly impact our ability to recover these costs.

Unforeseen Circumstances & Proactive Measures

Most port cancellations occur due to unforeseen circumstances such as typhoons, severe weather conditions, or other operational decisions made by the cruise line. These cancellations are beyond our control and are often determined on short notice.

To mitigate potential disruptions and provide the best possible service, we proactively communicate with Port Authorities at each destination in the days leading up to your scheduled arrival. Since we receive updates directly from the ports, we are often among the first to learn of any cancellations. This allows us to take swift action to adjust reservations and minimize costs for our customers whenever possible.

Insurance Claim Support

You may seek compensation from the cruise line or your travel insurance provider. We are happy to support you and provide your booking confirmation as evidence of your claim. We also strongly recommend you purchase a travel insurance to protect your travel. You can find more information of our preferred insurance provider AIG Travel Guard on our site. 

If your cruise line informs you that your trip is canceled due to the pandemic, earthquake, or war, you'll also receive a 100% refund for your booking. 

For multi-day vacation and land tours, your deposits are fully refundable up to 60 days before your trip begins - provided you've booked 60 days before your travel date.  Between 59 and 30 days before your departure, 50% of your deposits are refundable. Between 29 and 14 days, zero is refundable.  

However, if you wish to change your date, you can keep your deposit and reschedule for a future date. You may keep it for up to 5 years. 

For single-day tours of major cities like Tokyo or nearby destinations such as Mt. Fuji, Kyoto, and Osaka, cancellations can be requested up to 14 days before the tour for a full refund. Cancellations made a week before the tour will receive a 50% refund. No refunds will be issued for cancellations within a week of the tour date.

If you have to cancel your trip due to the pandemic or war, you'll also receive a 100% refund for your booking. 

We offer flexible cancellation and rescheduling policies for your airport and cruise port transfers. If you need to cancel your airport transfer, you can do so without any fee up to 5 days before your arrival date. If you need to reschedule your airport transfer due to a flight change, you can do so without any fee as long as you inform us in advance. Similarly, you can cancel your cruise port transfer without any fee up to 15 days before your embarkation date. We appreciate your cooperation and understanding.